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TrackCertsNow Customer Service

Ebix RCS is committed to providing “Signature Service” – a discipline that keeps us focused on providing the highest level of certificate tracking services. Signature Service covers the broad range of activities we provide on a daily basis to our clients, and identifies standards and “best practices” that ensure that our clients receive consistent, high-quality service. Ebix RCS is prepared and uniquely qualified to assist our clients in managing their certificate tracking processes.

Our solution support center guarantees phone call response within the same business day if received prior to 4:00 p.m. PST and 2 hour email response if received prior to 4:00 p.m. PST. Our Client Support team provides prompt and personalized assistance at all times.

Ebix RCS recognizes the importance of putting the customer first not only in designing our service, but also in providing a customer service team dedicated to the needs of our customer.  This team is responsible for answering day-to-day questions, assisting with technical difficulties and providing a full scope of training assistance based on the customer’s needs.  Our primary objective is to provide exceptional attention and support to our customers. In an effort to provide unparalleled support, Ebix RCS has staffed the department with insurance industry experts that know the ins and outs of the certificate tracking process. 

Our sales and service team have tremendous dedication to the customers and are intent on helping customers realize the time and cost savings of using TrackCertsNow.  We have received valuable feedback from our customers indicating that the dedication of the customer service team is exceptional.